Thanks for shopping with luzzpickleball.com.

To track your order, contact us at service@luzzpickleball.com and we'll provide your tracking number.

Order Processing Time

Processing time is the period between when you place your order and when we hand it over to the delivery service.

• Orders ship within 1–2 business days of order confirmation and payment.
• Our warehouse operates Monday–Friday during standard business hours, excluding holidays. Orders placed on weekends or holidays may experience a short delay, which we work to keep to a minimum.

Shipping Cost

Free shipping thresholds vary by region and are shown in your local currency. The exact rate for your order appears at checkout.

Free Shipping Thresholds & Standard Rates

Region	Free Shipping Over	Standard Rate (below threshold)
United States	$30 USD	$5 USD
Malaysia	RM125	RM20
Philippines	₱1,899	₱299
Canada	CA$179	CA$7
Australia	A$180	A$7
New Zealand	NZ$219	NZ$10
Europe	€115	€5
United Kingdom	£99	£5
Japan · South Korea	$30 USD	$5 USD
All other countries	$30 USD	$5 USD

Exceptions to Free Shipping

Destination / Item	Shipping Fee	Notes
Hawaii & Alaska	From $10 USD	Exact rate shown at checkout
India	$50 USD flat	Applies to all orders
Luzz Pro Tour Backpack	$20 USD flat	Oversized item — applies regardless of order total

Expedited Shipping

Region	Fee	Delivery Time
United States	$35 USD flat	1–3 days
All other regions	$25 USD flat	3–5 days

Transit Time

We maintain local warehouses in the United States, Malaysia, Singapore, the Philippines, and Vietnam. Orders ship from the nearest available location.

Stock Status	Estimated Transit Time
In stock at your local warehouse	3–5 business days
Local warehouse out of stock — shipped from nearest facility	7–15 business days

Delivery Times by Region

Luzz Pickleball ships worldwide.

Region	Transit Time	Courier
United States	3–5 business days	FedEx · UPS · USPS · AMZN · GOFO · Yunexpress
Southeast Asia	3–5 business days	FedEx · UPS · Yunexpress
Japan · South Korea	5–10 business days	FedEx · UPS · Yunexpress
India	5–7 business days	FedEx
Australia	7–12 business days	FedEx · UPS · AMZN · Yunexpress
New Zealand	7–12 business days	FedEx · UPS · Yunexpress
United Kingdom	7–15 business days	FedEx · UPS · Yunexpress
Europe	7–15 business days	FedEx · UPS · Yunexpress
Canada	7–15 business days	FedEx · UPS · AMZN · Yunexpress
All other countries	7–15 business days	FedEx · UPS · Yunexpress

Tracking

• You'll receive an email with a tracking number once your order ships. The number becomes active within 24 hours.
• Tracking information may take 12–24 hours to update, and longer during major sales events or holidays.
• If you can't track your package, contact us and we'll resolve it within 12 hours.

Order Cancellations

• Within 12 hours of placing your order: email our support team for a full refund.
• After 12 hours, not yet shipped: we'll make every effort to cancel before it leaves our facility.
• After 12 hours, already shipped: cancellation is no longer possible. Please follow the return process below once your parcel arrives.

Returns & Refunds

No-Regret Trial (Change of Mind)

If you've tried the item and simply don't like it, returns are accepted within 7 calendar days of delivery (counted from the delivery date confirmed by tracking). The customer covers return shipping. Returns are not accepted after 7 days, or if the item has been heavily used.

Unused Items

Unused items in brand-new condition can be returned within 30 calendar days of delivery.

General Conditions

• All original packaging, tags, accessories, and seals must be intact where applicable.
• Proof of purchase (receipt or order number) is required.
• Use a tracked shipping method with signature confirmation. We are not responsible for returns lost or damaged in transit.

Additional Conditions for Used Paddles

To be eligible for return under the No-Regret Trial or general returns:

• The paddle must be lightly used only, with no significant wear, scratches, scuffs, or damage.
• The original grip must not be altered, removed, or replaced.
• No permanent modifications. Weighting tape, additional grip tape, and edge tape are acceptable only if they are easily removable and leave no damage.