Warranty Policy
At Luzz, we are dedicated to providing our customers with premium quality pickleball equipment and exceptional service. Our Luzz Pro 2 Pickleball Paddle comes with a comprehensive warranty to ensure your peace of mind and satisfaction.
Warranty Coverage:We offer a free warranty for six months, beginning from the date of purchase. Within this period, we cover all manufacturing defects in materials and workmanship related to the paddle's life.
What is Covered:Manufacturing defects in the material
Workmanship flaws
Any issues emerging from the creation process that affect the paddle’s performance
What is Not Covered:Our warranty does not cover damages arising from:
Normal wear and tear
Abuse or neglect
User modifications or unauthorized repairs
Natural fading of graphics over time
Surface texture changes due to extended use
Warranty Terms:This warranty exclusively applies to the Luzz Pro 2 Pickleball Paddle.
Luzz reserves the right to assess the condition of the paddle and determine whether the issue falls under our warranty policy.
In cases covered under our Limited Lifetime Warranty, Luzz holds the discretion to either repair or replace the paddle.
Claim Process:To initiate a warranty claim, please contact our customer service team with your proof of purchase and a detailed description of the defect. Our team will guide you through the steps to evaluate your claim and provide appropriate solutions.
At Luzz, your satisfaction is paramount. We are committed to ensuring your Luzz Pro 2 Pickleball Paddle upholds its excellence, allowing you to focus on perfecting your game. Thank you for choosing Luzz, where quality and performance go hand in hand.