Shipping Policy
Thanks for shopping with luzzpickleball.com.
To track your order, contact us at service@luzzpickleball.com and we'll provide your tracking number.
Order Processing Time
Processing time is the period between when you place your order and when we hand it over to the delivery service.
- Orders ship within 1–2 business days of order confirmation and payment.
- Our warehouse operates Monday–Friday during standard business hours, excluding holidays. Orders placed on weekends or holidays may experience a short delay, which we work to keep to a minimum.
Shipping Cost
Free shipping thresholds vary by region and are shown in your local currency. The exact rate for your order appears at checkout.
Free Shipping Thresholds & Standard Rates
| Region | Free Shipping Over | Standard Rate (below threshold) |
|---|---|---|
| United States | $30 USD | $5 USD |
| Malaysia | RM125 | RM20 |
| Philippines | ₱1,899 | ₱299 |
| Canada | CA$179 | CA$7 |
| Australia | A$180 | A$7 |
| New Zealand | NZ$219 | NZ$10 |
| Europe | €115 | €5 |
| United Kingdom | £99 | £5 |
| Japan · South Korea | $30 USD | $5 USD |
| All other countries | $30 USD | $5 USD |
Exceptions to Free Shipping
| Destination / Item | Shipping Fee | Notes |
|---|---|---|
| Hawaii & Alaska | From $10 USD | Exact rate shown at checkout |
| India | $50 USD flat | Applies to all orders |
| Luzz Pro Tour Backpack | $20 USD flat | Oversized item — applies regardless of order total |
Expedited Shipping
| Region | Fee | Delivery Time |
|---|---|---|
| United States | $35 USD flat | 1–3 days |
| All other regions | $25 USD flat | 3–5 days |
Transit Time
We maintain local warehouses in the United States, Malaysia, Singapore, the Philippines, and Vietnam. Orders ship from the nearest available location.
| Stock Status | Estimated Transit Time |
|---|---|
| In stock at your local warehouse | 3–5 business days |
| Local warehouse out of stock — shipped from nearest facility | 7–15 business days |
Delivery Times by Region
Luzz Pickleball ships worldwide.
| Region | Transit Time | Courier |
|---|---|---|
| United States | 3–5 business days | FedEx · UPS · USPS · AMZN · GOFO · Yunexpress |
| Southeast Asia | 3–5 business days | FedEx · UPS · Yunexpress |
| Japan · South Korea | 5–10 business days | FedEx · UPS · Yunexpress |
| India | 5–7 business days | FedEx |
| Australia | 7–12 business days | FedEx · UPS · AMZN · Yunexpress |
| New Zealand | 7–12 business days | FedEx · UPS · Yunexpress |
| United Kingdom | 7–15 business days | FedEx · UPS · Yunexpress |
| Europe | 7–15 business days | FedEx · UPS · Yunexpress |
| Canada | 7–15 business days | FedEx · UPS · AMZN · Yunexpress |
| All other countries | 7–15 business days | FedEx · UPS · Yunexpress |
Tracking
- You'll receive an email with a tracking number once your order ships. The number becomes active within 24 hours.
- Tracking information may take 12–24 hours to update, and longer during major sales events or holidays.
- If you can't track your package, contact us and we'll resolve it within 12 hours.
Order Cancellations
- Within 12 hours of placing your order: email our support team for a full refund.
- After 12 hours, not yet shipped: we'll make every effort to cancel before it leaves our facility.
- After 12 hours, already shipped: cancellation is no longer possible. Please follow the return process below once your parcel arrives.
Returns & Refunds
No-Regret Trial (Change of Mind)
If you've tried the item and simply don't like it, returns are accepted within 7 calendar days of delivery (counted from the delivery date confirmed by tracking). The customer covers return shipping. Returns are not accepted after 7 days, or if the item has been heavily used.
Unused Items
Unused items in brand-new condition can be returned within 30 calendar days of delivery.
General Conditions
- All original packaging, tags, accessories, and seals must be intact where applicable.
- Proof of purchase (receipt or order number) is required.
- Use a tracked shipping method with signature confirmation. We are not responsible for returns lost or damaged in transit.
Additional Conditions for Used Paddles
To be eligible for return under the No-Regret Trial or general returns:
- The paddle must be lightly used only, with no significant wear, scratches, scuffs, or damage.
- The original grip must not be altered, removed, or replaced.
- No permanent modifications. Weighting tape, additional grip tape, and edge tape are acceptable only if they are easily removable and leave no damage.