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Elevate your peace of mind with Luzz Care+, the premium protection plan designed exclusively for your Luzz pickleball paddle. Luzz Care+ automatically extends your paddle's standard warranty from the default period to a full two years. This add-on is available at the time of paddle purchase, ensuring seamless integration and worry-free play from day one.
Whether you're a casual player or a competitive pro, Luzz Care+ safeguards your investment against unexpected defects, manufacturing issues, and everyday wear—giving you more time on the court and less time stressing about repairs.
Key Benefits
- Extended Coverage: Automatically upgrades your paddle's warranty to 2 years from the date of purchase.
- Comprehensive Protection: Covers manufacturing defects, material failures, and accidental damage (subject to terms).
- Hassle-Free Claims: Easy online submission process with quick turnaround times—get back to playing faster.
- Priority Support: Access to dedicated Luzz customer service for warranty-related inquiries.
- Transferable: If you sell or gift your paddle, the remaining coverage transfers to the new owner.
What’s Covered
Luzz Care+ builds on our standard warranty to provide enhanced protection:
- Manufacturing Defects: Any issues arising from production flaws, such as delamination, cracking, or structural weaknesses.
- Accidental Damage: Coverage for drops, impacts, or mishandling during normal use (excludes intentional abuse).
- Material Wear: Protection against premature degradation of the paddle face, core, or edge guard.
- Replacement or Repair: At our discretion, we'll repair your paddle or provide a like-new replacement if needed.
Note: Coverage does not include loss, theft, cosmetic damage that doesn't affect functionality, or damage from unauthorized modifications. Full terms apply.
How It Works
1. Add at Checkout: Select Luzz Care+ during your paddle purchase on luzzpickleball.com.
2. Automatic Activation: Your extended warranty activates immediately upon completion of purchase.
3. File a Claim: Visit our support portal, provide proof of purchase, and describe the issue. We'll guide you through the process.
4. Enjoy the Game: With Luzz Care+, focus on your dinks, drives, and volleys— we've got your paddle covered.
Terms & Conditions
- Eligibility: Available only at the time of purchasing a new Luzz pickleball paddle. Not retroactive for existing owners.
- Duration: 2 years from the original purchase date. No renewals beyond this period.
- Limitations: Maximum of one claim per paddle during the coverage period. Deductibles may apply for accidental damage claims.
- Exclusions: Normal wear and tear, environmental damage (e.g., extreme heat exposure), or use in non-pickleball activities.
- Warranty Voidance: Coverage is void if the paddle is altered, repaired by unauthorized parties, or used commercially without prior approval.
For pricing and to add Luzz Care+ to your cart, proceed to any Luzz pickleball paddle product page and select the option during checkout.
Questions? Contact our support team at service@luzzpickleball.com or chat with us live on the site. Play protected with Luzz Care+!
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To track your order, contact us at service@luzzpickleball.com and we'll provide your tracking number.
Order Processing Time
Processing time is the period between when you place your order and when we hand it over to the delivery service.
- Orders ship within 1–2 business days of order confirmation and payment.
- Our warehouse operates Monday–Friday during standard business hours, excluding holidays. Orders placed on weekends or holidays may experience a short delay, which we work to keep to a minimum.
Shipping Cost
Standard Shipping
- Free on orders over $30 USD to most countries.
- A small number of countries have a modest shipping fee, shown clearly at checkout. See the full rate table below.
Exceptions to Free Shipping
| Destination / Item | Shipping Fee | Notes |
|---|---|---|
| Hawaii & Alaska | From $10 USD | Exact rate shown at checkout |
| India | $50 USD flat | Applies to all orders |
| Luzz Pro Tour Backpack | $20 USD flat | Oversized item — applies regardless of order total |
Expedited Shipping
| Region | Fee | Delivery Time |
|---|---|---|
| United States | $35 USD flat | 1–3 days |
| All other regions | $25 USD flat | 3–5 days |
Transit Time
We maintain local warehouses in the United States, Malaysia, Singapore, the Philippines, and Vietnam. Orders ship from the nearest available location.
| Stock Status | Estimated Transit Time |
|---|---|
| In stock at your local warehouse | 3–5 business days |
| Local warehouse out of stock — shipped from nearest facility | 7–15 business days |
Shipping Rates by Region
Luzz Pickleball ships worldwide.
| Region | Transit Time | Shipping Cost | Courier |
|---|---|---|---|
| USA | 3–5 business days | Free over $30 USD | FedEx · UPS · USPS · AMZN · GOFO · Yunexpress |
| Southeast Asia | 3–5 business days | Free over $30 USD | FedEx · UPS · Yunexpress |
| Japan · South Korea | 5–10 business days | Free over $30 USD | FedEx · UPS · Yunexpress |
| India | 5–7 business days | $50 USD | FedEx |
| Australia | 7–12 business days | $5 USD | FedEx · UPS · AMZN · Yunexpress |
| New Zealand | 7–12 business days | $10 NZD | FedEx · UPS · Yunexpress |
| United Kingdom | 7–15 business days | £5 GBP | FedEx · UPS · Yunexpress |
| Europe | 7–15 business days | $5 USD | FedEx · UPS · Yunexpress |
| Canada | 7–15 business days | $5 USD | FedEx · UPS · AMZN · Yunexpress |
| All other countries | 7–15 business days | Free over $30 USD | FedEx · UPS · Yunexpress |
Tracking
- You'll receive an email with a tracking number once your order ships. The number becomes active within 24 hours.
- Tracking information may take 12–24 hours to update, and longer during major sales events or holidays.
- If you can't track your package, contact us and we'll resolve it within 12 hours.
Order Cancellations
- Within 12 hours of placing your order: email our support team for a full refund.
- After 12 hours, not yet shipped: we'll make every effort to cancel before it leaves our facility.
- After 12 hours, already shipped: cancellation is no longer possible. Please follow the return process below once your parcel arrives.
Returns & Refunds
No-Regret Trial (Change of Mind)
If you've tried the item and simply don't like it, returns are accepted within 7 calendar days of delivery (counted from the delivery date confirmed by tracking). The customer covers return shipping. Returns are not accepted after 7 days, or if the item has been heavily used.
Unused Items
Unused items in brand-new condition can be returned within 30 calendar days of delivery.
General Conditions
- All original packaging, tags, accessories, and seals must be intact where applicable.
- Proof of purchase (receipt or order number) is required.
- Use a tracked shipping method with signature confirmation. We are not responsible for returns lost or damaged in transit.
Additional Conditions for Used Paddles
To be eligible for return under the No-Regret Trial or general returns:
- The paddle must be lightly used only, with no significant wear, scratches, scuffs, or damage.
- The original grip must not be altered, removed, or replaced.
- No permanent modifications. Weighting tape, additional grip tape, and edge tape are acceptable only if they are easily removable and leave no damage.
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I was skeptical about buying the Luzz Cannon because a paddle costing under $100 couldn’t possibly compare to the $250+ paddles that I’ve been playing with. Boy was I wrong. Not only compare, in some ways it out performs.
With three $250+ and one under $100 paddles in my bag I find myself reaching for my cannon as the first choice more often than not.
Thank you Luzz for such a great product at a reasonable price. I will be a returning customer.
Lightweight, powerful, great handle length. Very happy
Great paddle for spin shot and good power as well.