Description
Shipping & Returns
Need to cover a price adjustment for your order? We've got you covered with this simple Price Difference option.
To proceed, just enter or select the exact amount required for the difference and finalize the payment securely. Our process is designed to be quick and hassle-free, so you can get back to enjoying your purchase without any delays.
If you have questions or run into any issues, our support team is here to assist—reach out anytime!
Thanks for shopping with luzzpickleball.com.
To track your order, contact us at service@luzzpickleball.com and we'll provide your tracking number.
Order Processing Time
Processing time is the period between when you place your order and when we hand it over to the delivery service.
- Orders ship within 1–2 business days of order confirmation and payment.
- Our warehouse operates Monday–Friday during standard business hours, excluding holidays. Orders placed on weekends or holidays may experience a short delay, which we work to keep to a minimum.
Shipping Cost
Free shipping thresholds vary by region and are shown in your local currency. The exact rate for your order appears at checkout.
Free Shipping Thresholds & Standard Rates
| Region | Free Shipping Over | Standard Rate (below threshold) |
|---|---|---|
| United States | $30 USD | $5 USD |
| Malaysia | RM125 | RM20 |
| Philippines | ₱1,899 | ₱299 |
| Canada | CA$179 | CA$7 |
| Australia | A$180 | A$7 |
| New Zealand | NZ$219 | NZ$10 |
| Europe | €115 | €5 |
| United Kingdom | £99 | £5 |
| Japan · South Korea | $30 USD | $5 USD |
| All other countries | $30 USD | $5 USD |
Exceptions to Free Shipping
| Destination / Item | Shipping Fee | Notes |
|---|---|---|
| Hawaii & Alaska | From $10 USD | Exact rate shown at checkout |
| India | $50 USD flat | Applies to all orders |
| Luzz Pro Tour Backpack | $20 USD flat | Oversized item — applies regardless of order total |
Expedited Shipping
| Region | Fee | Delivery Time |
|---|---|---|
| United States | $35 USD flat | 1–3 days |
| All other regions | $25 USD flat | 3–5 days |
Transit Time
We maintain local warehouses in the United States, Malaysia, Singapore, the Philippines, and Vietnam. Orders ship from the nearest available location.
| Stock Status | Estimated Transit Time |
|---|---|
| In stock at your local warehouse | 3–5 business days |
| Local warehouse out of stock — shipped from nearest facility | 7–15 business days |
Total delivery time = Processing time (1–2 business days) + Transit time
Delivery Times by Region
Luzz Pickleball ships worldwide.
| Region | Transit Time | Courier |
|---|---|---|
| United States | 3–5 business days | FedEx · UPS · USPS · AMZN · GOFO · Yunexpress |
| Southeast Asia | 3–5 business days | FedEx · UPS · Yunexpress |
| Japan · South Korea | 5–10 business days | FedEx · UPS · Yunexpress |
| India | 5–7 business days | FedEx |
| Australia | 7–12 business days | FedEx · UPS · AMZN · Yunexpress |
| New Zealand | 7–12 business days | FedEx · UPS · Yunexpress |
| United Kingdom | 7–15 business days | FedEx · UPS · Yunexpress |
| Europe | 7–15 business days | FedEx · UPS · Yunexpress |
| Canada | 7–15 business days | FedEx · UPS · AMZN · Yunexpress |
| All other countries | 7–15 business days | FedEx · UPS · Yunexpress |
Tracking
- You'll receive an email with a tracking number once your order ships. The number becomes active within 24 hours.
- Tracking information may take 12–24 hours to update, and longer during major sales events or holidays.
- If you can't track your package, contact us and we'll resolve it within 12 hours.
Order Cancellations
- Within 12 hours of placing your order: email our support team for a full refund.
- After 12 hours, not yet shipped: we'll make every effort to cancel before it leaves our facility.
- After 12 hours, already shipped: cancellation is no longer possible. Please follow the return process below once your parcel arrives.
Return shipping costs are the customer's responsibility.
Returns & Refunds
No-Regret Trial (Change of Mind)
If you've tried the item and simply don't like it, returns are accepted within 7 calendar days of delivery (counted from the delivery date confirmed by tracking). The customer covers return shipping. Returns are not accepted after 7 days, or if the item has been heavily used.
Unused Items
Unused items in brand-new condition can be returned within 30 calendar days of delivery.
General Conditions
- All original packaging, tags, accessories, and seals must be intact where applicable.
- Proof of purchase (receipt or order number) is required.
- Use a tracked shipping method with signature confirmation. We are not responsible for returns lost or damaged in transit.
Additional Conditions for Used Paddles
To be eligible for return under the No-Regret Trial or general returns:
- The paddle must be lightly used only, with no significant wear, scratches, scuffs, or damage.
- The original grip must not be altered, removed, or replaced.
- No permanent modifications. Weighting tape, additional grip tape, and edge tape are acceptable only if they are easily removable and leave no damage.
Price Difference Feature
Get notified when this item is back in stock
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S
Susan Davis Great paddle with power and still enough control to make the placement shots. The price for this combination is unbeatable.
D
Dave W This is a great product and I refer the LUZZ paddles to anyone who is interested
J
James I originally ordered the Glider paddle, but after seeing the Chris Haworth Signature Edition, I decided to upgrade my order. I'm glad I did.
Coming from the Cannon, the difference was immediately noticeable. The Glider offers outstanding control and makes it much easier to create angles and place the ball exactly where I want it. After using the Cannon for about a year, I often found it difficult to generate sharp angles and consistently execute precise placement.
The Glider feels more responsive and forgiving, giving me greater confidence in my soft game while still providing enough power when needed. Overall, the upgrade has been well worth it, and I'm very happy with the performance
C
Christian Morse I love this paddle really great for dinking and has great power.
W
Whitney Kramm Great performing paddle. Light, great control and great price!!!